FAQ

All of our furniture is expertly crafted at our manufacturing facilities in California and Mexico. All of our locations use the same raw materials and meet our rigorous standards for superior workmanship in every piece we create.

All furniture made by Jonathan Louis complies with all rules and regulations in effect at the time of production. As of June 1, 2014, all furniture made by us uses NON-Fire-Retardant foam and fabric. However, furniture made prior to that date, by law, had fire retardant foam in it. If your furniture was made after Oct 2012, then it included a fire retardant that was free of any chemicals listed on California’s Prop 65. The fire retardant used at this time was a Non-Halogen Phosphorus Ester.

We recommend obtaining information through your retailer. Please be sure to contact the store you purchased your furniture from first to learn more about your coverage.

As a manufacturer, our warranty covers defects in materials and workmanship in your new furniture under normal use:

Wooden frame: 7 years after the date of original purchase.

Seat cushion foam, filling, and springs: 3 years after the date of original purchase.

Back cushions and toss pillows: 1 year after the date of original purchase.

Fabric and all other elements: 1 year after the date of original purchase.

Read our full warranty.

FOUR (4) YEARS AFTER THE DATE OF THE ORIGINAL PURCHASE FOR ANY IMPLIED WARRANTIES THAT ARE NOT DISCLAIMED HEREIN.

Jonathan Louis offers a 1-year warranty on fabric cushion covers, and a 3-year warranty on seat cushions. Please refer to our full warranty for more information.

Jonathan Louis offers a lifetime warranty (7 years) on the frame, and a 3-year warranty on springs. Please refer to our full warranty for more information.

Please contact us. We ask that you have your original receipt or invoice handy so that we can look up your information to best determine next steps.

Be sure to check out our section for furniture care tips and fabric information to properly clean and protect your investment.

You can also find out your fabric's cleaning code here.

Jonathan Louis does not recommend or endorse any third-party fabric protectors, as they have not been tested on our products and we cannot guarantee that they are fabric-safe.

Cleaning codes are typically found underneath sofa seat cushions. If you are unable to find yours, you can look up your fabric here. If you do not know your fabric name, please refer to your invoice or receipt, or contact your retailer.

Absolutely! Please contact us for more information.

Note: dye lots may vary.

Be sure to check out our swatch request area. You can order up to 3 swatches at no charge. Happy planning!

Note: dye lots may vary.

Furniture retailers across the country carry our products in their showrooms. We encourage you to find a Jonathan Louis dealer near you to experience our furniture in person.

Currently, we do not sell furniture directly, only parts for reorder, such as cushions, seat covers, pillows and fabric. If you are interested in reordering parts, please contact your retailer for more information on placing an order.

Thanks for your interest in our furniture. Be sure to check out our dealer locator page to find stores within your vicinity based on your zip code.

If you already tried our dealer locator and were unable to find stores near you, please contact us for more information. We may be able to locate additional dealers, but there is also a chance that Jonathan Louis retailers may not currently exist within your area.

Please contact us and provide the product name that you are seeking, along with your zip code.

Absolutely! Please contact us for more information.

Note: dye lots may vary.

Absolutely! Please contact us for more information.

Note: dye lots may vary.

At this time, we do not manufacture or sell slipcovers for our products, nor do we have recommendations for third-party slipcover options. However, if you are interested in purchasing new cushion covers for your Jonathan Louis sofa and are still under warranty, please contact your retailer. If you are outside of your warranty, please contact us for more information.

Note: dye lots may vary.

Please click here for more information. Be sure to have your original invoice/receipt handy with your product and fabric name so that we can best serve you and provide the most accurate quote possible. Note: dye lots may vary.

Your best first step is to contact your retailer. If you are unable to do so, please contact us for more information on placing an order. Be sure to. have your original invoice/receipt handy with your product and fabric name so that we can best serve you and provide the most accurate quote possible. Note: dye lots may vary.

No, our only shipping option at this time is FedEx Ground.

Note: dye lots may vary.

Thank you for your interest in becoming a stocking authorized dealer! Please drop us a line here and someone will get back to you with more information and dealer requirements as soon as possible.

Thank you for your interest! Unfortunately, we do not currently offer trade opportunities, but hope to do so in the future. If you'd like to locate a dealer that stocks our product please use our dealer locator tool.


W - Clean only with water based shampoo or foam upholstery cleaner. Do not over wet. Do not use solvents to spot clean. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and laundered.

S - Clean only with dry cleaning solvent. Do not saturate. Do not use water. Pile fabric may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.

WS - Clean with shampoo, foam or dry cleaning solvents as desired. Do not saturate with liquid. Pile fabric may require brushing to restore appearance. Cushion covers should not be removed or dry cleaned.

X - Do not clean with either water or solvent based cleaner. Use vacuuming or light brushing only.

DC - Dry clean only.

Once an order has been placed, we’re typically not able to make changes. However, if you need to make a quick revision to your order or request a cancellation, please contact us immediately and we’ll do our best to assist you.

You can shop for items like additional accent/toss pillows and fabrics by the yard right here on our website. The average standard shipping time for most products ordered through the Jonathan Louis Shop is currently estimated at 1-2 weeks from the date your order is received, but may vary as noted below:

  • Custom pillows: 3-6 weeks
  • Designer pillows: 2 weeks
  • Fabrics by the yard: 2-4 weeks

Need to expedite your JL Shop order? Contact us for rush options and pricing on items ordered directly from our site. If you placed your order through a retailer, please follow up with the store directly for more information.

As soon as a tracking number is available, we’ll send it to you via email. You’re also welcome to contact us for a status of your order anytime.

Because most of our items are custom-made especially for you, there is a restocking fee of 5% of the product price that will be applied to returned items.

Please contact us for assistance in making a return. Our customer service team will help you directly with the process.

Our factory teams are working hard to ensure that you can enjoy your new furniture as soon as possible! Jonathan Louis proudly serves a wide array of local and national retailers across the U.S. and Canada to fulfill hundreds of custom furniture orders daily – including yours! However, at the manufacturer level, we unfortunately do not have access to individualized customer order details. To obtain the latest status on your custom furniture and shipment, please be sure to contact your retailer directly for the most up-to-the-minute information.

Thank you for your support and understanding during these extraordinary times. Your order is very important to us, and our factory teams are working hard to ensure that you can enjoy your new furniture as soon as possible. Due to unprecedented order volumes, added safety measures we’ve implemented to ensure the health and wellbeing of our employees, plus concurrent supply chain and freight challenges related to COVID-19, we are experiencing production delays which may extend your original order delivery date. To obtain the latest updates on your order, we kindly request that you contact your retailer directly. At the manufacturer level, we do not have access to personal order details to protect the privacy of retail customers.

At Jonathan Louis, every custom furniture item is made to order, handcrafted by our skilled team members. We’re very grateful for your patience as we work to ensure that every custom order is completed as swiftly as possible while continuing to follow our rigorous quality assurance process every step of the way.

We understand – nobody likes delays. And nobody (aside from you!) wants your furniture to arrive on time as much as we do. Rest assured that our teams are constantly working to identify new solutions to help mitigate the current challenges and improve our customers’ overall experience.

We look forward to and are honored to be a part of your home. Thank you for choosing Jonathan Louis.

Stay Healthy!

Most fabric swatch orders are shipped out within 72 hours of order receipt. If you have not received your swatches within 7-10 business days, please contact us.

California Transparency in Supply Chains Act and Conflict Mineral Disclosure
(December, 2015)

Jonathan Louis International, Ltd. (“Jonathan Louis” or “We”) believes strongly in corporate responsibility and acting in compliance with applicable state and federal laws. In 2010, California passed the California Transparency in Supply Chains Act (SB 657) to help customers of large retailers and manufacturers identify whether those companies are making an effort to help eradicate slavery and human trafficking in their supply chains.

In 2010, Congress passed the Dodd-Frank Act, which directs the Commission to issue rules requiring certain companies to disclose their use of conflict minerals if those minerals are “necessary to the functionality or production of a product” manufactured by those companies. Under the Act, those minerals include tantalum, tin, gold or tungsten.

Congress enacted Section 1502 of the Act because of concerns that the exploitation and trade of conflict minerals by armed groups is helping to finance conflict in the DRC region and is contributing to an emergency humanitarian crisis.

We seek to use only suppliers which we believe act in a responsible manner, including having no involvement with slavery, human trafficking, forced labor or child labor in violation of international standards or helping finance conflict in the DRC region. Although price is an important criteria in selecting vendors, we evaluate our vendors on many other criteria, such as business history, financial stability, quality, timeliness of delivery, working conditions, and compliance with laws.

We take the ongoing and tragic global condition of slavery and human trafficking and the exploitation and trade of conflict materials very seriously. In order to do our part to eliminate these human rights violations, we have implemented important practices in the management of our supply chain. In the spirit of keeping our customers informed, and in compliance with the Transparency in Supply Chains Act, we would like to describe the compliance program we recently adopted:

1. Verification Jonathan Louis attempts to annually evaluate and address potential risks of human trafficking and slavery and the exploitation and trade of conflict materials. Prior to engaging with a supplier, we inquire about their use of tantalum, tin, gold or tungsten sourced from the Democratic Republic of the Congo, Angola, Burundi, Central African Republic, the Republic of the Congo, Rwanda, South Sudan, Tanzania, Uganda, and Zambia (the “listed countries”). We also use the US Department of Labor’s Bureau of International Labor Affairs “List of Goods Produced by Child Labor or Forced Labor” online database (link below) to determine whether the supplier may carry a heightened threat of inhumane labor practices. We continue to monitor this database through the duration of our relationship with a supplier. We have also developed a system of periodic audits and inspections of suppliers, conducted directly by trained Jonathan Louis personnel, to be performed even if the supplier’s country and industry have not been initially flagged as a risk. During these inspections, our personnel use an internally developed rubric and multi-part assessment to make note of any potential issues and any necessary follow-up. We do not use a third party verifier. Our personnel are currently unable to verify whether our suppliers use labor brokers.

2. Audits In an effort to detect any potential indications of human trafficking and slavery or use of tantalum, tin, gold or tungsten sourced from any of the listed countries in our supply chain, we audit approximately 20% of our suppliers each year. We work diligently to negotiate this level of access into every business relationship in our system. Our trained employees document any issues during their periodic, announced inspections of our suppliers. Having this direct insight into supplier conditions allows us to react swiftly and aggressively to any problems we discover. In order to make the most of limited resources and promote efficiency, auditing frequency generally correlates to the volume and significance of the supplier to our operation.

3. Certification As part of our agreements with suppliers, we request written certification that they comply with Section 1502 of the Dodd-Frank Act as well as the laws regarding slavery and human trafficking of the United States and of the country or countries in which they do business. This certification also requires suppliers to attest to refraining from, among other things, employing forced labor, child labor, harassment, and discrimination or use of tantalum, tin, gold or tungsten sourced from the listed countries. Failure to abide by human trafficking and slavery laws or to address concerns we identify may be cause for termination of the relationship with the supplier.

4. Internal Accountability Jonathan Louis developed internal accountability standards and procedures for employees and contractors failing to meet our company standards regarding slavery and trafficking. If and when our company uncovers employee or contractor compliance problems, we provide written notice and a specified period of time to take corrective action. Further, we have designated an officer within the company to monitor internal compliance.

5. Training To ensure that employees are aware of and can identify potential risks for slavery and human trafficking in the supply chain, from time to time Jonathan Louis will bring in outside advisors to conduct trainings on policies, practices and procedures designed to ensure that our supply chain is free of any type of coerced labor or use of tantalum, tin, gold or tungsten sourced from the listed countries, including how to spot warning signs of potential human rights violations. Employees who ignore signs of child or forced labor are subject to disciplinary action up to and including termination of employment. Training is required for every employee involved in supply chain management, audits of our suppliers and our highest officers.

6.Contact US. If you become aware of or suspect that a supplier or other party with whom we do business violates slavery, human trafficking, Section 1502 of the Dodd-Frank Act or other laws, please contact us immediately at [supplychain@jonathanlouis.net].

Resources:
United States Department of Labor’s Bureau of International Labor Affairs “List of Goods Produced by Child Labor or Forced Labor”:
https://www.dol.gov/agencies/ilab/reports/child-labor/list-of-goods/
For more information about slavery and human trafficking, please explore the following resources:
U.S. Government “Trafficking in Persons Report”:
http://www.state.gov/j/tip/rls/tiprpt/index.htm
U.S. Department of Labor “Findings on the Worst Forms of Child Labor”:
https://www.dol.gov/agencies/ilab/resources/reports/child-labor/findings/
International Labor Organization “Forced Labor, Human Trafficking and Slavery”
http://www.ilo.org/global/topics/forced-labour/lang--en/index.htm

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